EXPERIENCE

2022 - Present

Product Owner | Caktus Group LLC

Lead projects including user experience design, defining product vision, evaluating client needs, backlog creation, and guiding project through all development stages.

2021 - 2022

Web-Development Project Manager | Caktus Group LLC

Lead PM for a web development firm, responsible for all project deliverables. Responsible for maintaining backlog of development tickets, ensuring alignment with business goals, constructing detailed project plans, manage teams, accomplishing milestones, and communicating with key stakeholders.

2019 - 2021

Product Owner | Diebold Nixdorf Inc.

Responsible for creating business cases, researching and creating functional and user centered design requirements, improving application usability based on user feedback, guiding development team, ensuring project velocity, and reporting status of projects to key stakeholders.

2017 - 2019

Technology Business Analyst | Diebold Nixdorf Inc.

Responsible for capturing user feedback to analyze and collect actionable areas for improvement. Researched solutions, created enhancement requests, tested features, conducted user testing, as well as created and executed user training.

EDUCATION

2001 - 2006

BA English (3 years completed)

University of Mount Union

SKILLS

  • JIRA, Oracle, ClickUp, and other Project Management software

  • Figma and Adobe XD

  • Google and Microsoft Suite

  • Confluence and Sharepoint

  • Fluent in Agile, DevOps, Scrum, and Waterfall methodologies

  • Fluent in UX methodologies including user-centered design and heuristics

  • Creating succinct and actionable user stories

  • Creating milestones and project plans

HIGHLIGHTS

  • Collaborated with end-users to identify pain points, analyzed data to find areas of improvement, created user stories for feature enhancements, created multi-phased project plan and prioritized features based on largest impact to end-user experience.

  • Managed testing process of developed features by creating a testing plan, organizing a cross-functional team of end-users, running weeklong intensive testing workshop, logging testing results, and created user-training based on successful completion of testing.

  • Single Point of Contact for multi-year global system migration from Oracle on-premises to Oracle Cloud Project Management software. Worked directly with Directors and managers of implementation groups in 16 countries to create and deliver business requirements to external development team. Managed overall project timelines for roll-out of software upgrades by country and region, ensuring that all local requirements were included in final product.

  • Responsible for reporting status of project and escalating any delays to senior executive leadership.

  • Business Owner and Project Sponsor for newly created mobile service tool that included leading UX workshops, designing UI elements, creation of user stories, prioritization of multi-phase project requirements, managing external developer work and timelines, and delivering weekly status updates to Senior Leadership.

  • Led team including QA and Developers through multiple projects encompassing: Estimation, backlog curation, Project Planning, creation of Milestones, and deployment of final product.

  • Communicated with key stakeholders through full implementation of projects.

  • Led the UX process of Discovery, creation of User Personas, User Journey Maps, Process Workflows, User Stories, and translation of customer requests into technical requirements for multiple projects.

  • Led and mentored a team of Junior UX Designers across multiple teams and projects.

  • Developed Software Project Management curriculum and mentored Associate Project Managers.

  • Worked directly with customer within the printing industry to research internal systems with end-users and do a full redesign of both UX and UI. Delivered a fully annotated prototype of a system encompassing 10 different use cases and 3 separate user types